- Unparalleled scale – up to 3,000 users on a single-site server or across 150 locations.
- Flexible deployment options: On premise, in the cloud, or hybrid.
- Avaya Workplace Client support for outstanding mobility and soft phone capabilities.
- Avaya Spaces support for conferencing and collaboration.
- Flexible resiliency options including server and UC client failover and support for VMware High Availability. Resiliency is available for cloud to cloud, cloud to premise, premise to cloud, and premise to premise deployments.
- Avaya Call Reporting helping customers manage their phone systems through cradle of grave call reporting, tracking, and recording.
- Communications security measures including embedded encryption of signaling and voice traffic.
- Integration with industry-standard LDAP directories including Microsoft Active Directory (Server Edition and Select).
What's New with IP Office R 12.0? IP Office R12.0 extends Avaya's innovation in the cloud and midmarket, delivering greater resilience, security and value through a wide range of endpoints, and fully integrated, easy to use, desktop and mobile clients including Avaya Workplace R3.36 wotj Avaya Call Reporting, enabling customers to track and report on every call without deploying a complete contact center solution. Through a single architecture, IP Office is available for both premises-base and cloud-delivered deployments.
Features and Benefits
Why Upgrade to IP Office R12.0? The latest features are available on the latest release including user mobility, easy administration, integrated collaboration capabilities including conferencing as well as IM and presence. Instant communications and collaboration is now a must-have for enabling employees and making fast business decisions. Winning business means serving customers in the way they want to be served – and faster than competitors can. By modernizing the communications infrastructure, connecting any employee, anywhere, means improving customer service and employee experiences, while reducing costs. Additional benefits can translate into increases in revenue and profits. Enhanced Collaboratio
- With R12.0 the Avaya Workplace Client is supported in IP Office as a soft phone and provides outstanding mobility. Persistent Messaging and multi-party audio / video / web conferencing are delivered via Spaces with presence through the IP Office core. For ease of use and an enhanced user experience, the IP Office Web Client is a WebRTC browser-based client that facilitates audio, video, Instant Messaging and Presence based collaboration between users in either a Chrome browser (Windows or macOS) or as a standalone Windows client.
- R12.0 supports the latest Avaya IP phones, transforming the desktop communications experience with a dynamic user interface and ergonomic design.
Call Reporting and Tracking
- Avaya Call Reporting helps customers manage their phone system and business with ease and confidence. Cradle to grave call reporting and tracking is presented through over 50 standard reports.
- Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration.
- Realtime agent seat and Agent Dashboards enhance IP Office hunt groups and deliver visual call management with wallboards and customized agent dashboard displays.
- Delivers comprehensive call reporting without a deploying a complete contact center solution.
Ease of Doing Business
- The latest security and resiliency features, particularly for those that are interested in moving to cloud deployments, come as part of the solution. For Avaya partners, simplifying deployments with new configuration wizards that reduce installation complexity and optimize technician time.
- Avaya offers solutions from pure premises deployments to pure cloud deployments. This offers flexibility for customers to start with a premises solution, move to cloud as a resiliency option, or start in cloud and have resiliency on premises. As an added benefit, customers who are familiar and accustomed to analog line appearances, as with a key system, may now deploy SIP trunks and program line appearance buttons on their phones. SIP Line Appearance is supported on Essential Edition, Server Edition, Select and Powered By solutions. This makes it easier to migrate smaller businesses from Basic Edition to SIP trunked systems while preserving their user experience and business processes.
- With R12.0, IP Office is adopting the security and reliability of Rocky Linux.
Stronger Resiliency and Security
- IP Office provides high-availability and stronger security without high costs and complexity. Customer locations may have automatic backup where active calls stay connected, and no idle hardware needed.
- R12.0 offers WebRTC Gateway resiliency with IP Office Select; providing High Availability to WebRTC users.
Simplified Installation, Administration and Support
- Features have been added aimed at making installation both faster and simpler. Installation wizards for small IP systems reduce the time and effort for deploying systems on day 1 and revising system configurations on day 2.
- Cloud Operations Manager (COM) provides multi-customer management capability via a single unified management portal capable of management and administration of up to 3,000 IP Office nodes and 1,000 customer instances. The tool is focused on cloud deployments and may also be used with Server Edition and IP Office Select deployments.